Privacy Policy
At Velluna, your privacy is extremely important to us. This Privacy Policy describes how your personal information is collected, used, and protected when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our website, we may collect the following information:
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Personal details such as your name, email address, phone number, and shipping address
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Payment information (processed securely by third-party payment providers)
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Order details and purchase history
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Device information including IP address, browser type, and operating system
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Cookies and usage data to improve your browsing experience
2. How We Use Your Information
We use your personal information to:
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Process and fulfill your orders
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Communicate with you regarding your order or inquiries
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Provide customer support
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Improve our website, products, and services
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Send promotional emails or newsletters (only if you opt in)
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Detect and prevent fraud or unauthorized activities
3. Sharing Your Information
We do not sell, trade, or rent your personal information.
Your data may be shared only with trusted third parties when necessary, including:
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Payment processors
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Shipping and logistics providers
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Marketing platforms (only with your consent)
These third parties are required to protect your information and use it only for the intended purpose.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance website functionality
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Analyze traffic and user behavior
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Personalize your experience
You may choose to disable cookies through your browser settings, but this may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal data.
All transactions are processed through secure, encrypted systems.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights (GDPR – UK & EU)
You have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Withdraw consent for marketing communications
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Request data portability
To exercise your rights, please contact us at support@venulla-shop.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
10. Contact Information
If you have any questions about this Privacy Policy, please contact us: