Shipping Policy
Thank you for shopping with Velluna.
We are committed to delivering your order in a safe, transparent, and timely manner.
📦 Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
đźš› Shipping Time
Estimated delivery time depends on your location:
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United Kingdom: 7–15 business days
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Europe: 10–20 business days
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International: 10–25 business days
Please note that delivery times are estimates and may vary due to customs, carrier delays, or external factors beyond our control.
đź“Ť Shipping Origin
Our products are shipped directly from international suppliers. This allows us to offer competitive prices and exclusive items.
🔍 Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 2–5 business days to appear after shipment.
đź’· Customs, Duties & Taxes
For UK orders, VAT may be applied according to local regulations.
Any customs fees, import taxes, or duties (if applicable) are the responsibility of the customer.
âť— Delays & Lost Packages
We are not responsible for delays caused by:
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Customs clearance
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Postal service issues
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Incorrect shipping information provided by the customer
If your order has not arrived within the estimated timeframe, please contact us so we can assist you.
đź“ž Contact Us
If you have any questions about shipping, please contact our support team: